Refund Policy

Thank you for supporting my art website. I want you to be happy with your purchase. This Refund Policy explains when refunds, returns, and exchanges may be available.

1. Physical Artwork

If you purchase an original artwork, print, canvas, or other physical product, you may request a return within 14 days of delivery, provided that:

The item is unused and in its original condition.
The artwork has not been damaged, altered, or framed after delivery.
The item is returned with its original packaging where reasonably possible.
You provide proof of purchase.

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

2. Damaged or Incorrect Items

If your artwork arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and provide photographs of the item and packaging.

Where appropriate, we may offer a replacement, exchange, or full refund, including reasonable return shipping costs.

3. Digital Artwork and Downloads

Due to the nature of digital products, purchases of downloadable artwork, digital files, or other digital content are generally non-refundable once the file has been downloaded or accessed.

If you receive a corrupted, incomplete, or incorrect digital file, please contact us and we will work to provide a replacement or another appropriate solution.

4. Custom and Commissioned Artwork

Custom artwork, commissioned pieces, and personalised products are generally non-refundable once work has begun, because they are created specifically for the customer.

If your commissioned artwork has not yet entered production, please contact us as soon as possible to discuss cancellation.

5. Sale and Promotional Items

Items purchased during sales or promotional offers may be subject to different refund or return conditions. Any applicable restrictions will be clearly stated at the time of purchase.

6. Refund Processing

Approved refunds will normally be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping costs may be non-refundable unless the item was damaged, defective, or incorrectly supplied.

7. How to Request a Refund

To request a refund or report a problem with your order, please contact us at [your email address] with:

Your name
Order number
Date of purchase
Reason for the refund request
Photographs or other supporting information, where applicable

We will review your request and respond as soon as reasonably possible.

8. Your Statutory Rights

This policy does not affect any rights you may have under applicable consumer protection laws. If the law provides you with rights that are more favourable than those described in this policy, those rights will continue to apply.

9. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will be published on this page with the updated effective date.

Refund Policy

Refund Policy

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Thank you for supporting my art website. I want you to be happy with your purchase. This Refund Policy explains when refunds, returns, and exchanges may be available.

1. Physical Artwork

If you purchase an original artwork, print, canvas, or other physical product, you may request a return within 14 days of delivery, provided that:

The item is unused and in its original condition.

The artwork has not been damaged, altered, or framed after delivery.

The item is returned with its original packaging where reasonably possible.

You provide proof of purchase.

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

2. Damaged or Incorrect Items

If your artwork arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and provide photographs of the item and packaging.

Where appropriate, we may offer a replacement, exchange, or full refund, including reasonable return shipping costs.

3. Digital Artwork and Downloads

Due to the nature of digital products, purchases of downloadable artwork, digital files, or other digital content are generally non-refundable once the file has been downloaded or accessed.

If you receive a corrupted, incomplete, or incorrect digital file, please contact us and we will work to provide a replacement or another appropriate solution.

4. Custom and Commissioned Artwork

Custom artwork, commissioned pieces, and personalised products are generally non-refundable once work has begun, because they are created specifically for the customer.

If your commissioned artwork has not yet entered production, please contact us as soon as possible to discuss cancellation.

5. Sale and Promotional Items

Items purchased during sales or promotional offers may be subject to different refund or return conditions. Any applicable restrictions will be clearly stated at the time of purchase.

6. Refund Processing

Approved refunds will normally be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping costs may be non-refundable unless the item was damaged, defective, or incorrectly supplied.

7. How to Request a Refund

To request a refund or report a problem with your order, please contact us at [your email address] with:

Your name

Order number

Date of purchase

Reason for the refund request

Photographs or other supporting information, where applicable

We will review your request and respond as soon as reasonably possible.

8. Your Statutory Rights

This policy does not affect any rights you may have under applicable consumer protection laws. If the law provides you with rights that are more favourable than those described in this policy, those rights will continue to apply.

9. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will be published on this page with the updated effective date.

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