Shipping Policy

This Shipping Policy explains how we process, package, and deliver orders placed through our art website.

1. Order Processing

Orders are normally processed within 2–5 business days after payment has been successfully received.

Custom or commissioned artwork may require additional processing time. Any estimated production time will be communicated at the time of purchase.

Please note that weekends and public holidays may affect processing times.

2. Shipping Times

Once your order has been dispatched, estimated delivery times are:

• UK: 2–5 business days

• Europe: 5–10 business days

• International: 7–15 business days

These are estimates and are not guaranteed delivery dates. Delays may occur due to postal services, customs, weather, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination, size, weight, and type of artwork ordered.

Where free shipping is offered, the applicable conditions will be clearly displayed at the time of purchase.

4. Packaging

We take care to package artwork securely to reduce the risk of damage during transit. Prints and other paper artwork may be shipped in protective packaging, while larger or more fragile pieces may require specialist packaging.

5. Tracking

Where a tracked delivery service is used, you will receive tracking information once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after dispatch.

6. International Orders and Customs

International customers may be responsible for customs duties, import taxes, or other charges imposed by their country.

These charges are outside our control and are the responsibility of the customer unless otherwise stated at checkout.

Customs delays may also affect delivery times.

7. Incorrect Shipping Information

Please ensure that your delivery address is correct before completing your order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

8. Lost or Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the artwork and packaging.

If your package appears to be lost, please contact us at [your email address]. We will work with the delivery provider to investigate the shipment.

9. Delays

We are not responsible for delays caused by circumstances beyond our reasonable control, including postal service disruptions, customs delays, severe weather, strikes, or other unforeseen events.

However, we will do our best to assist you in resolving any delivery issues.

10. Contact Us

If you have questions about shipping or your order, please contact:

info@oluvya-art.com